Retail pharmacy competition is intensifying in South Africa as Dis-Chem and Clicks expand loyalty discounts and compete for prescription volumes. Dis-Chem CEO Rui Morais also sees a longer-term threat from Shoprite, whose Checkers Sixty60 app already has millions of customers accustomed to ordering from their phones. Morais expects Shoprite to add medicine delivery eventually. He says pharmacist sign-off requirements and…
Tag: Loyalty Programmes
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Dis-Chem digital platform targets growth
The Dis-Chem digital platform will bring prescription orders and retail purchases together as the group seeks higher spending and further market share gains. Dis-Chem has invested about R240m in rebuilding its digital infrastructure. Its new app aims to connect product searches, prescription submissions, shopping, checkout and fulfilment through one platform. Previously, separate pharmacy and front-shop processes complicated online purchases. CEO…
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South African Retail Pharmacy: Clicks Versus Dis-Chem
The battle for consumer loyalty in the South African retail pharmacy sector has reached a fierce new level. Market leaders Clicks and Dis-Chem are competing intensely for market share. Tough economic conditions are squeezing middle-income households. This has forced both brands to step up their promotional activities. Traditional retailers are also expanding into the health and beauty space, adding to…
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Clicks Group Half-Year Earnings Reveal Solid Profit Growth
Clicks Group has lifted profitability at the halfway stage of its financial year, even as consumers remain under pressure. The retailer said turnover for the six months ended February rose 7.4% to R24.9bn. Headline earnings increased 6.4% to R1.5bn. Headline earnings per share (HEPS) climbed 8.1% to 653 cents. The company said share buybacks over the past 18 months helped…
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Dis-Chem Better Rewards Programme Drives Revenue
Dis-Chem says a revamped loyalty strategy is translating into faster growth and market share gains. The retailer reported a 10.1% increase in group revenue in the 24 weeks to mid-February, supported by strong wholesale momentum and an uplift in retail performance linked to its new Better Rewards programme. Group retail revenue rose 9.5% in the period. Wholesale revenue increased 15.7%,…