Clicks annual results show group turnover passing R50bn for the first time, as the health and beauty retailer returned R976m in cashback rewards to loyalty members. Turnover rose 5.4% to R50.4bn in the year to end-August, or about R138m a day. Loyalty and discounts amid cost pressures Clicks ClubCard had 13.1 million active members, who accounted for more than four-fifths…
Tag: Retail Pharmacy
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South African Retail Pharmacy: Clicks Versus Dis-Chem
The battle for consumer loyalty in the South African retail pharmacy sector has reached a fierce new level. Market leaders Clicks and Dis-Chem are competing intensely for market share. Tough economic conditions are squeezing middle-income households. This has forced both brands to step up their promotional activities. Traditional retailers are also expanding into the health and beauty space, adding to…
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Dis-Chem CEO Rui Morais Transforms Retail into Healthcare
When Rui Morais stepped into the leadership role at Dis-Chem in mid-2023, he inherited a retail giant. He took on the task of evolving a founder-led business into a scalable healthcare platform. Now, 1,000 days into the job, Morais’s tenure has seen a significant cultural reset. He has implemented an ambitious integrated healthcare strategy focused on affordability. Morais previously served…
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Dis-Chem Better Rewards Programme Drives Revenue
Dis-Chem says a revamped loyalty strategy is translating into faster growth and market share gains. The retailer reported a 10.1% increase in group revenue in the 24 weeks to mid-February, supported by strong wholesale momentum and an uplift in retail performance linked to its new Better Rewards programme. Group retail revenue rose 9.5% in the period. Wholesale revenue increased 15.7%,…
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Dis-Chem Capitec Partnership Enhances Primary Healthcare
Pharmacy giant Dis-Chem has announced a strategic partnership with Capitec, set to revolutionise how consumers access and pay for healthcare. The collaboration introduces the new “Better Rewards” programme, a data-led initiative that links financial incentives directly to positive health behaviours. Unveiled this week at Dis-Chem’s X.bigly innovation hub in Melrose Arch, the programme replaces the company’s traditional loyalty model. It…